How do I purchase Gold Coins?

Buying Gold Coins at LuckyZino is secure and straightforward:Click the "+" or "Get Coins" button in the top navigation bar of the game scree...

What payment methods can I use to purchase Gold Coins?

We offer secure payment processing through trusted third-party providers, which may include Worldpay, AptPay, and Nuvei. Please note that ou...

Do you accept Visa debit cards?

Yes, we accept Visa debit cards issued by most major banks and financial institutions. When using a Visa debit card:Ensure your card is enab...

Can I use a Mastercard credit card?

Yes, we accept Mastercard credit cards from most major issuers. When using your Mastercard: Foreign transaction fees may apply if your ...

How do bank transfers work?

Bank transfers provide a secure alternative to card payments and are processed through our trusted payment providers. We support two types o...

What are the minimum and maximum purchase amounts?

Our platform offers flexible purchase options with the following limits:Minimum Purchase: $5.00 USD Maximum Single Purchase: $1,000.00 USD A...

Why do I have purchase limits on my account?

Purchase limits serve several important purposes:Account Security: Limits protect your account from unauthorized transactions and potential ...

I can’t make a purchase

If you're experiencing issues while trying to purchase Gold Coins on Luckyzino, don’t worry! There are a few common reasons why transactions...

I made a payment but didn’t get the package/part of it

If you’ve successfully made a purchase but haven’t received your package, don’t worry! We’re here to help resolve the issue as quickly as po...

What is the refund policy?

In accordance with our Terms and Conditions, all purchases of Gold Coins are final and non-refundable once the virtual coins have been credi...

How do I request a refund for a credit card purchase?

If you believe you qualify for a refund on a credit card purchase, please follow these steps:Log in to your account Contact the support team...

How do I request a refund for a bank transfer purchase?

For refunds on purchases made via bank transfer:Log in to your account Contact the support team via the chat window or at support@luckyzino....

What documentation should I provide with my refund request?

Providing the right documentation helps us process your refund request more efficiently. Depending on your situation, please include:For Cre...

How to review my Purchase History?

If you're unsure about a payment, the Purchase History section will show all recent activity. Here’s how you can check it:Go to Settings (th...