I can’t create an account with LuckyZino

There are a few possible reasons why your registration won't go through.You May Already Have an AccountLuckyzino allows only one account per...

How can I change my email address?

To update your email, you will need to contact our support team for assistance. Here’s how you can reach out:Log in to your account on Lucky...

How often can I change my email address?

To maintain account security and prevent abuse, we have the following policies regarding email address changes:Standard Limit: You may chang...

Why do I need to verify my new email address?

Email verification is required when changing your email address for several important reasons:Security Protection: Verification ensures that...

Can I change my email address if I can't access my current email?

If you no longer have access to your registered email address, you'll need to follow our account recovery process:Contact our customer suppo...

What if I've moved to a restricted state?

If you've moved to a state where Luckyzino is not available (Alabama, Arizona, Connecticut, Idaho, Kentucky, Louisiana, Michigan, Montana, N...

Will changing my address affect my ability to play or redeem prizes?

Changing your address may impact your ability to play or redeem prizes, depending on the circumstances. In some cases, verification may be r...

Do I need to update my address if I'm temporarily away from home?

For temporary relocations, our address update requirements depend on the duration of your absence:Short-Term Travel (Less than 30 days):No a...

Can I have multiple bank accounts linked to my LuckyZino account?

Yes, you can have multiple bank accounts linked to your Luckyzino account. This offers flexibility for your financial transactions. Here's w...

Why is my account blocked?

If you are having trouble logging into your account, please ensure that: Both your email address and password are correct If you incorr...

Do my sweeps coins expire? When?

Your Sweeps Coins are valid for sixty (60) days from the date you last logged into your account.If there is no activity on your account for ...

My account has been hacked

If you think, or know for sure, that your account has been hacked (someone other than yourself has gained unauthorized access to your accoun...