To ensure successful redemptions, your bank account must meet these requirements:
Account Type: Personal checking or savings account (business accounts not accepted)
Account Location: U.S. banks only (international bank transfers not currently supported)
Account Holder: Your name must be listed as an account holder
Valid Routing Number: 9-digit ABA routing number from a U.S. financial institution
Account Age: Account must be open for at least 30 days prior to redemption
Account Standing: Account must be in good standing (not frozen, restricted, or overdrawn)
If your bank does not appear in the list during the bank connection process, it means that it is not currently supported by our payment provider.
In this case, you can:
- Try searching for your bank by entering its full name in the search field.
- If your bank still does not appear, you will need to use a different supported U.S. bank account to complete your redemption.
Many financial institutions allow you to open a basic checking account online in just a few minutes. Once you connect a supported bank account, you'll be able to proceed with your redemption request.