If you’ve successfully made a purchase but haven’t received your package, don’t worry! We’re here to help resolve the issue as quickly as possible.
First of all, let’s try these simple steps, which may help to resolve your issue:
Check Your Transaction Status
Verify if the payment was processed by checking your bank statement or payment history. If the transaction is marked as “Pending” or “Failed,” your bank may still be processing it.
Restart the Page and Check Your Balance
Close and reopen the Luckyzino app to refresh your balance. Sometimes, a short delay can occur, so check again after a few minutes.
Contact our Luckyzino Support Team
If your purchase still hasn’t arrived, reach out to our Customer Support Team through the chat on the site. To speed up the resolution, please provide:
Date and time of the purchase
The purchase receipt that you should have received in your email
Purchase amount and package details
Brief description of the issue (Did you receive only part of the package? Did the entire purchase go missing?)
Once we receive your request, our team will investigate and get back to you as soon as possible. Thank you for your patience, and we appreciate you being part of Luckyzino!