Providing the right documentation helps us process your refund request more efficiently. Depending on your situation, please include:

For Credit Card Purchases:

• Transaction receipt or confirmation email

• Credit card statement showing the charge (you may redact other transactions)

• Screenshot of error messages (if applicable)

• Correspondence related to the issue

For Bank Transfers:

• Bank statement showing the transfer (you may redact other transactions)

• Transfer confirmation from your banking portal

• Any reference numbers associated with the transaction

For Unauthorized Transactions:

• Details of when and how you discovered the unauthorized charge

• Information about whether your card was lost or stolen

• Any police report or card issuer fraud claim documentation

• Statement indicating you did not authorize the transaction

For Technical Errors:

• Screenshots showing the error

• Device type and operating system where the error occurred

• Time and date when the error occurred

All documentation should be submitted as clear PDF or JPG files. Please redact or black out any sensitive information not related to the transaction (other account numbers, transactions, personal details, etc.). 

Please note that we reserve the right to request additional documentation to verify your request.