If you are having trouble logging into your account, please ensure that: 

• Both your email address and password are correct

• If you incorrectly enter your password more than five times in a row, your account may be temporarily blocked for 30 mins as a security measure. 

• You have not requested an ongoing block on your account

• Your details have not been compromised

If you fail the above, please contact our Customer Support team at support@luckyzino.com or via the chat button, providing as much detail as possible so that the issue can be assessed and resolved!