How to get Gold Coins?
Bonuses and Promotions
What Are Crowns?
VIP System
Account Verification
Prize Redemption
Your VIP Journey
How to Redeem Your Prizes
Sweepstakes Prize Redemption
How to register an account in LuckyZino?
Why do I need to verify my email during registration?
Why do I need to verify my phone number?
More
I can’t create an account with LuckyZino
How can I change my email address?
How often can I change my email address?
How to play the game?
Game modes
What are Gold Coins?
I forgot my password
My game froze/crashed
Why are my Gold Coins/Sweeps Coins not updating during Gameplay?
Sweepstakes Guidelines
How do I purchase Gold Coins?
What payment methods can I use to purchase Gold Coins?
Do you accept Visa debit cards?
Responsible Gaming
Take a break
Account closure
How to get free Sweeps Coins?
How can I find LuckyZino in social media?
What Are VIP Tiers?
Need more help?
