Hi, how can we help you?

How to register an account in LuckyZino?

Why do I need to verify my email during registration?

Why do I need to verify my phone number?

I can’t create an account with LuckyZino

How can I change my email address?

How often can I change my email address?

How to play the game?

Game modes

What are Gold Coins?

I forgot my password

My game froze/crashed

Why are my Gold Coins/Sweeps Coins not updating during Gameplay?

Sweepstakes Guidelines

How do I purchase Gold Coins?

What payment methods can I use to purchase Gold Coins?

Do you accept Visa debit cards?

How to Redeem Your Prizes

Account Verification

Sweepstakes Prize Redemption

Responsible Gaming

Take a break

Account closure

How to get Gold Coins?

How to get free Sweeps Coins?

How can I find LuckyZino in social media?

Your VIP Journey

What Are VIP Tiers?

What Are Crowns?